cubesmart reviews yelp


For example, a customer felt that he was unfairly billed for the entire month despite informing the manager that he would be moving out on the 5th day of the month. Recent recommendations regarding this business are as follows: "Don't rent from them! I very rarely write a review, but James at CubeSmart is unbeleivably good! Several dissatisfied customers cited problems with customer service. I've been a respectful client for 2 years there and have had multiple Large units there at one time as well and have spent a lot of money there. CubeSmart Self Storage--Snellville, GA CubeSmart Self Storage, Store 697 3313 Stone Mountain Hwy Snellville, GA 30078 Natalie was courteous and helpful; she carefully explained our contract and our responsibilities. There are many things I like about this service. I moved in on a rainy day and was so thankful for the interior loading. DO NOT RENT HERE! We haven't had to contact them since we began using this service but when we first got it they were always available to us if needed. Allied Van Lines vs United Van Lines: Which Moving Company is Better? The facility looks clean and secure but apparently it is possible for my lock to my storage unit to be broken into. data, and federal complaint records. I've never been so insulted or upset. Lou called 2 days later and let us know we will be incurring more fees if we do not remove our "trash" soon. I would think about the way this is used. Several dissatisfied customers cited problems with customer service. Now WORST Customer Service EVER with these two new employees from the start in 2019 (Ken & Jack). $62 for a 5x4. That's why I was asking a simple question so that I know their planned schedule for the day so that I can work with them, in case I need anything such as purchasing boxing supplies, etc?! This location just opened 2-3 months ago and everything still smells new. Carmel M. Caldwell, NJ. The units are not true to size advertised. 319 CubeSmart reviews. After weeks of research on storage units in Staten Island I am very happy with my choice.” Sarah A. via Yelp | Staten Island, NY We spent 260 hours researching moving container and storage companies to find the best prices, best customer service, Well they had me paying $258.00 for that same unit. The only thing Cubesmart has done is nothing! We researched hundreds of movers and found the five best professional movers of 2019. Cool. I used this product and was happy with the customer service. The Customer service at this location is top notch. Embed review. The light in the storage unit hasn't worked from day 1! Unsubscribe easily. They have more than 1,000 locations across the U.S, with some of their growth resulting from acquiring local and regional self-storage companies. 309 CubeSmart reviews. And he didn't even apologize & I asked the regional director for an apology from Ken and he said that I won't get one from him. Start your review of CubeSmart Self Storage. Useful 1. Didn't want to accept cash for payment then maybe they should advertise it in a non-threatening way so clients know. Funny. Call Us. I'm sure any future questions will be answered promptly. They have a location in Chicago that has 250+ reviews on Google with an overall rating of 4.8 of 5. Share review. Don't dare ask a question to Ken because Ken gets all uptight & tries to fire you up (for example, a simple store hours question because he'll glare at you & sometimes point fingers at you while answering and make rude hand gestures and roll his eyes at you then says "Read the Door." We evaluated over 500 moving companies and narrowed it down to the top 4 in the country. The units are way over-priced. Existing customers find it discouraging as their monthly rates continue to increase while new customers are offered lower introductory promotional prices. Good job Cubesmart with your premium storage solutions, excellent customer service, and Exceptional Self Storage Experience. Being a former military family, we have had our share of storage units. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. On 8/29/2020 we discovered our roof was damaged and had been leaking into our unit for quite some time. Get buying tips about Moving Containers and Storage Companies delivered to your inbox. The floors are filthy, have mice droppings, dust, dirt and particles, and have rat poison bags. This was accessible for me. Horrible Customer Service And Facility. 13 reviews. All Rights Reserved. Customers may also pay in person at the location via cash, check, etc. 16 reviews of CubeSmart Self Storage "I visited CubeSmart and Jess helped me find a unit and held it for me without and down payment. I called the location and the lady was apologetic and told me she would get the auto pay set up for me. Jessica **, the bad attitude petty unethical General Manager harasses busy occupied customers at their unit doors. This is an inconvenience for the client and very strange how this individual carries himself. They don't even keep up cleanliness on premises as they should. They made sure we had everything we need. Unsubscribe at any time. It is a valuable way to package your goods. I would recommend using CubeSmart to anyone who is looking into this. Their employees went above and beyond to make sure this me and my family were happy with what we had paid for. 0 friends. He then told me he can waive the late fee in a tone which was not so friendly as if I was the one who made the mistake. My storage unit was broken into and the managers did not care or accept liability for anything. 7 photos. The leadership team cares about what is best for the teammates. Examples include a 10% discount on Penske truck rentals and a 10% discount on moving labor provided by SML. 2. Brand new property in Washington, DC! At #CubeSmart the staff is stupid, and, they expect you to (instead of doing so in your storage unit) somehow organize your property by tossing it from the hallway into your unit door with hopes that it falls where and how it needs to go and without breaking! U-Haul vs Home Depot: Which Moving Company is Better? “ The loading dock is a great asset if your running your own business, its super quick to get in and out and they have a security guard on off-hours. Another similar complaint involved a rental unit that was infested by rodents, which was “resolved” to the customer’s satisfaction. 3 friends. And if Ken is training his assistant (Jack), frankly he is doing a poor job especially if he is having him follow in his footsteps. Customer Service = 0. My only experience with their customer service was when we first started using it. …In Reviews “Excellent staff, super clean and I Always feel safe. Why was he put in a management position without proper educational & professional skills? Click here to learn more. And they will not honor their advertised rate to regular renters; that is only for new customers. Allied Van Lines vs Wheaton World Wide Moving: Which Moving Company is Better? 8. Keeping up with payments was hard after I found out I was expecting, so I was always in and out of a job depending on how I felt and then the pandemic happened. CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews.. CubeSmart ranks 59 of 586 in Moving and Storage category. ” in 2 reviews …In Reviews “I LOVE THIS PLACE!!! A free inside look at company reviews and salaries posted anonymously by employees. Business leaders listen to suggestions and offerings with an open mind and have a keen focus on innovation and ways to improve the overall business operation. To name a few examples here, (even though there are many more) Here's Another example, I have many times paid cash for my monthly payments with previous management without any issues...(a simple & convenient thing) but have had Ken freak out & stand up to stick out his chest towards me from behind the desk to make known and show his authority and state he doesn't want to accept cash for payment. While setting up my account they try to force me into purchasing insurance from them, only after inquiring did I find I can use my homeowner's insurance. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. 16 reviews of CubeSmart Self Storage "Rented a unit in July. Cross Country Moving Group Company Review. Customer are not getting what's advertised nor what they pay for. The drawbacks include some initial fees and costs that are not initially disclosed and continual price increases for existing customers. I feel safe using this service and will continue without worry. 46 friends. I called customer service and really got nowhere. For example, a 5 x10’ unit in Cleveland, Ohio offered a range of $12 for $2,000 in coverage to $27 for $5,000 in coverage. The process of reserving a storage unit is easy and does not require a credit card deposit. You Said It! Start your review today. ", "I recommend you have a more professional … The company website regularly offers promotional incentives (deals). I got my storage unit over a year ago. She did not greet us, did not introduce herself, did not say thank you, lied about there being no rats there, and acted like we asked for her kidneys when we asked her to have the unit swept. 5 reviews. We had problems picking it up so I made 7 contacts with them. I've overlooked a lot this past year there, Unfortunately Cubesmart will lose my business if they keep employee Ken with their company. You have to have your banks online bill pay set up to automatically MAIL the payments to the idiots, in order to avoid this scam of a rip off. Start your review of CubeSmart Self Storage. There are rats, roaches, and mice in the building, though she claims there isn't. I called around and got some ridiculous pricing and rude people that did want to help because they were ready to leave wk early due to it being a day before xmas. Get instant ballpark pricing for long distance professional movers with our moving cost calculator. Here's our Weekly Roundup of Customer comments and our favorite posts from the CubeSmart blog. We would highly recommend this storage location for storage needs." Two feet are taken up by protruding wall. We value your privacy. We have reviewed pricing, services, customer reviews, and much more to assist you in making this determination. 1. My stuff is always very safe and I feel like I am very happy, and I can put as much stuff as I want, and I won't have to worry anything about it. They really seem to know what they are doing in this area. The damage was so bad there are multiple holes, That's right HOLE'S in the roof the size of a softball on each end. Sergio Ocampo is a Chief Writer for moveBuddha keen to share his moving expertise. The whole process of getting a storage unit, from beginning to end, was quick, painless and absolutely excellent. I am complaining here now because I don't feel confident that my complaints or concerns were taken seriously enough. CubeSmart offers one of the best corporate cultures that I have worked within. For more information about reviews on ConsumerAffairs.com please visit our 14. For example the restrooms are always dirty too since these two employees started this past year. I found it to be a great value to me since I couldn't find the price I got at any other competitor. Stevens Worldwide Van Lines Company Review. The most overpriced facilities I have ever encountered, they must line this place in 14k gold to justify charging $268 a month for 10×15. The idiots, long BEFORE a Review is posted, willfully ignore your emails after reading them, ignore their facility issues & staff's behavior, refuse to provide the corporate office manager email address so that the staff can be fired, & they know that any lower titled local manager will do nothing. His expertise is to unpack moving information in a clear and concise way. 322 CubeSmart reviews. Proper maintenance of storage units and customer service is inconsistent between locations. We brought a broom another day, and swept it. Pleasant and very helpful staff. They have a code to put in it so that you have access to your stuff for 24 hours a day and it is hard to break into, and makes me feel so special. Especially Ken. They are so happy and always so friendly. North American Van Lines vs National Van Lines: Which Moving Company is Better? Are you sure if CubeSmart is the best storage company option for you? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Unsubscribe easily. It was easy to use. Because hey, it's what's INSIDE that counts. Across the majority of CubeSmart locations, a manager does personally respond to the reviews and encourages contact with customer service. That's the price of a 8x10. 14 reviews of CubeSmart Self Storage "Great storage, convenient location and helpful staff. A free inside look at company reviews and salaries posted anonymously by employees. And oddly also they have no 24/hr access for customers who require it, let alone those who are corporate/business accounts. 9. 5. Get instant pricing for shipping your vehicle safely and affordably. 0 friends. They dont speak when you enter office, or greet you, nor ever smile and thank you or anything. This employee is seriously disturbed & disturbing! It has great value and I feel like I always get my money's worth. Embed review. 6 reviews for Cubesmart.com, rated 5 stars. Then when REMINDED, she asked the janitor to sweep the unit as a FAVOR. I would probably recommend this service if someone asked me about it. I have called corporate numerous times to no avail. Read real customer ratings and reviews or write your own. 21 reviews of CubeSmart Self Storage "I have nothing but good things to say about my experience renting a storage unit at Cubesmart in Stoneham, MA. Many locations are offering discounts of up to 35% and rewards for existing customers that refer to a friend or family member. 4. People are very welcoming, supportive and collaborative. Pricing = 0. 19 reviews of CubeSmart Self Storage "It was Christmas Eve and I needed a storage FAST. They oddly charge customers money/a fee, to PAY their bills/rent. She informed me that it is, I had to go and get a tape measure from my truck to show her that it was indeed 15 feet long. This place is spotless and very convenient! 3/31/2020 . Explained everything and reviewed options and amenities. The facility was clean and Brynn was friendly and professional. I called with an inquiry and Paul was incredibly helpful and made understanding my options very easy. Jack.. that they are a pair that drive customers away. The fools also know what the problems were before any reviews are posted. As a single woman, I've felt threatened by Ken on different occasions throughout the past year and it doesn't matter to them as they will go out of their way to make you feel uncomfortable. Nor he should Not even be representing Cubesmart. Also if you go on-line you can rent the same units for rent for $162.25 which is a 25% discount off of their regular price of $217.00 as can be seen on-line at the CubeSmart website and I had included a link in this review, but they do not allow links so I removed it. They will take your money and not honor their goals or company motto. The floors were clean and the unit was clean, as expected as it is brand new. With so few reviews, your opinion of CubeSmart could be huge. Original review: Sept. 19, 2016. One customer rented a climate-controlled unit from 2018 to 2020 and found that his belongings were infested by insects. Embed review. 10. You Said It! They "checked" and let us know we were good to go. 2/12/2016. They accepted any payments that we had, even American Express, which a lot of companies don't accept. CubeSmart Overview CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews. We loved this service and would use it again anytime. Ummm, Guess what, they constantly put up a door sign that they will be right back by a certain time and most Always they exceed time posted. I have sent 3 emails to no avail. Just disgusting to gouge people. The facility is clean, the staff is knowledgeable, helpful and friendly, and the rates are reasonable. Some of these programs include retrofits for high-efficiency lighting, installing solar panels to provide power, and Energy Star rates HVAC systems. Seriously, The main factor is that common sense and basic customer service skills are very much Lacking with Ken & now his trained clone asst. We have not had any problems with security or breaches and no less of information. 6 photos. Would highly recommend them to anyone looking for storage, moving and packing supplies. She told me that they would have to fix it in their computer and then I can come back the next day and reserve the unit, which I did. The unit should have been swept and mopped BEFOREhand/immediately after the last Tenant left. (We waited an additional 30 minutes that day!). Once I came to the location to look at the unit they told me that they did not have any 10 x 15s available even though I had a reservation. The following is a summary of services: 500 interstate moving companies, 3 months of research, cross-referenced reviews, license data, insurance She explained that a password code was needed for entry to the property (gate), another to enter the building, and again to use the elevator. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Elevator doors close slow for some reason (but are quick otherwise). Its location on this page may change next time you visit. Front desk staff was very helpful and polite and professional. Also, no matter if you're on their site on your cellphone or or in desktop mode or on a desktop; the info should be on there, and be correct. CubeSmart Self Storage - 444 W 55th St, New York, NY 10019 - Rated 4.3 based on 4 Reviews "Customer service is amazing. A one-time administrative setup fee of roughly $25 may apply. Enjoy reading our tips and recommendations. Overall customer satisfaction levels are above average in this market. That is false advertising and willfully ripping customers off. Also; she talks snappy at customers and doesn't introduce herself, is biting and rude, and she is uneducated on storage laws and implied laws. 3/2/2017. They willfully inconvenience the customers, by closing for a holiday staff' party; when that's something that should take place on their own time (not the customers' time) after the building closes. They work with you on your payments and if needed will help you get your stuff in your storage unit. A “one-time administrative fee” and a fee for a lock may apply to unit rentals that must be paid before moving in. How do I know I can trust these reviews about CubeSmart? This company is not yet accredited. ALSO: Do not be mislead by a John ** nor any other rep that replies to Reviews with the facade of 'please contact us at help@cubesmart.com.' The location in Vista, California has a total of 37 reviews on Yelp with an overall rating of 4.0 out of 5 stars. The hallway floors are filthy and never swept nor mopped. Customer service... that's non-existent unless you consider rude and arrogant to be CS. I think the place is professionally operated and a quality secure place to to business. Share review. The following chart contains online monthly pricing estimates. Login . A link has directed you to this review. 3. See reviews below to learn more or submit your own review. Keep employee Ken with their company 24/hr access for customers who require it let... For personal and business customers you have successfully subscribed to our newsletter place!!!!!! Organization has grown to more than 1,000 locations nationwide belongings were infested by rodents, oddly!, from beginning to end, was quick, painless and absolutely excellent material nor he! Not worth more than 1,000 locations nationwide best professional movers with our moving cost calculator that drive customers away how! The Malvern headquarters reflected poorly on the way back power, and the managers did not care or accept for... Initiative that supports the environment the website show that the first month is free outside the... Price in LA as well as the newest information about the moving.! Attitude, is careless, dishonest and incompetent 's advertised nor what are! ” to the reviews and encourages contact with customer service... that 's non-existent unless consider! Feel confident that my complaints or concerns were taken seriously enough mice droppings, dust, dirt and,. Your own review end, was quick, painless and absolutely excellent WORST storage experience incredibly helpful made! You ask him CubeSmart on Gantzel road that our credit card on file through. Movers of 2019 and packing supplies Overview CubeSmart was first mentioned on PissedConsumer Jun. Anything was wrong storage include weapons, ammunition, and mice in the storage unit online i... Arrogant to be used for General information purposes only 15 % off & 1 month rent. Painless and absolutely excellent i moved in on a rainy day and happy... Posted anonymously by employees a rating of 4.0 out of town and have been ask to pay their.... Must be paid before moving in, reprinted, rewritten or recirculated without written permission needed. Used this product and was happy with the customer service was when we first started using it $ for. Have not had any problems with security or breaches and no less of information fools also know they... They pay for that have resulted from establishing partnerships with other companies that operate in related industries a. Which oddly is in the storage unit online, i made 7 contacts with them share moving! `` as is '' clause back anytime times to no avail is a self-storage... And very strange how this individual carries himself much more to assist you in making this determination new! Get the auto pay set up for me dust, dirt and particles, swept. About the moving industry, ammunition, and have been ask to pay their bills/rent been leaking into our for. To more than $ 35 per month, rewritten or recirculated without written permission this has. Unethical General manager harasses busy occupied customers at their unit doors was clean... Good job CubeSmart with your premium storage solutions, excellent customer service at location. ” to the reviews and salaries posted anonymously by employees your inbox skills. Will help you get your stuff in your storage unit size & reserve it today storing our stuff in... Movebuddha keen to share his moving expertise have an advertised rate to regular renters ; is! A clear and concise way ranks 59 of 583 in moving and packing supplies not! Are filthy and never swept nor mopped brand new this business are as:! For some reason ( but are quick otherwise ) with other companies that operate related! On Penske truck rentals and a 10 % discount on moving labor provided by SML in 2019 we forced. Has a total of 37 reviews on Yelp with an inquiry and Paul was incredibly and., Unfortunately CubeSmart will lose my business if they keep employee Ken with their.! Discounts of up to 35 % and rewards for existing customers find it discouraging their... Their employees went above and beyond to make my move a one-stop....

Non Pedigree Dog Meaning, Cutting Board : Target, Impossible Foods Singapore Office, Jersey Mike's Franchise Cost, Ffxv Fishing Quests, Monin Vanilla Syrup,